Can insurers break the innovation barrier?
I was at a workshop last week with several high-ranking insurance executives where we talked about interesting developments for the future of our industry. Invariably, the topics of innovation,...
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Are insurance customers less loyal? And why?
One trend that we have seen of the past few IBV insurance studies that look into consumer behavior (from “Powerful interaction points” through “Insurers, intermediaries and interactions” to “Digital...
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How will Google Compare change the insurance aggregator game?
As far back as 2006 – when presenting the Insurance 2020 study – I tended to hear the question “What if Google did insurance?” Well, Google has been doing insurance for about 2 years in the U.K. now,...
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Random Thoughts: Data Sharing
New study, new data, so I thought I’d revisit a topic I explored before, about the willingness of consumers to share data to improve either their premium paid, their convenience, or their risk/safety....
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Random Thoughts: Things to Read by IBV
For our Random Thoughts post today, I thought I’d summarize interesting reads my colleagues at IBV published over the last year (and some of mine, too ). Let’s start cross-industry: About a year ago,...
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Good-bye Apps, Hello Chatbots?
We often marvel at the speed of technological advancement, but every so often one development stands out. Consider that just eight years after Steve Jobs introduced the App Store, mobile apps may...
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Good-bye Apps, Hello Chatbots?
We often marvel at the speed of technological advancement, but every so often one development stands out. Consider that just eight years after Steve Jobs introduced the App Store, mobile apps may...
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Millennial Spotlight: When Consumers Abandon Insurance
Since launching this blog in 2014, I’ve written a great deal about statistics and market research, particularly related to evolving insurance consumers, especially those of the millennial generation...
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